Your front desk can't answer the phone and the patient in front of them.
New-patient and emergency inquiries are worth thousands over a patient's lifetime. Most arrive while the front desk is busy with patients in the office.
- Visitor:Do you take Delta Dental? I chipped a tooth.
- Assistant:Yes, we're in network with Delta Dental PPO. Is the tooth painful or sensitive right now?
- Visitor:A little sensitive.
- Assistant:We'd like to see you soon. We have tomorrow at 9:15 or 3:40. What's your name and number?
- Visitor:Sam, 615-555-0123, 9:15
- Appointment booked · sent to your phone
Hi Sam, you're booked at Brightside Dental tomorrow at 9:15am. Please bring your Delta Dental card.
Example conversation with a made-up business. Yours is trained on your services, hours and service area.
What we usually find
- Front desk too busy to answer during peak hours
- Insurance questions that go unanswered online
- Appointment requests that need a call-back to confirm
What changes with us
- Replies in seconds, nights and weekends included
- Asks the questions you'd ask on the phone, in your tone of voice
- Books straight into your calendar or sends you a ready-to-call lead
- Texts the patient a confirmation so they stop shopping around
- Sends you a summary and the full conversation instantly
How it works
- 1
Free Leak Audit
2 business daysWe click your ads the way a customer would, time your pages on a phone, and test what happens after hours. You get a short screen recording and a written list of fixes.
- 2
Demo on your brand
30-minute callBefore the call we set up the assistant with your logo, colors and services. You test it with your own phone and see the text arrive.
- 3
Pilot
About 2 weeks to go liveWe put it on your site and the pages your ads point to, connect texting and your calendar, and send every lead to your phone or CRM.
- 4
Monthly review
OngoingWe go through the conversations and bookings with you, fix answers that could be better, and add pages or channels when you're ready.
Common questions
Is this a chatbot?
Technically, yes. But most website chatbots answer a few FAQs and then ask for an email. Ours is set up to get the appointment booked. We train it on your services, service area, hours and the prices you're comfortable sharing, and it asks the same questions you'd ask on the phone. When it has what it needs, it books the slot, texts the customer and sends you the lead.
What if it says something wrong?
You see and approve what it knows before it goes live. It won't quote prices you haven't given it or promise services you don't offer. If someone asks something it can't answer, it takes their details and passes them to your team. You can read every conversation, and we adjust its answers as we go.
Do I need a new website?
No. It's one line of code on your existing site, and it works on WordPress, Wix, Squarespace, Webflow and custom builds. If the page your ads point to is part of the problem (slow, too many fields, no clear next step), we can build a faster one for your ads.
How long does setup take?
About two weeks from the kickoff call for most businesses. Most of that time goes into training it on your business and testing it with you before anyone else sees it.
Where do the leads go?
Wherever you already work. You get a text or email with a short summary the moment a lead comes in. We can also send it to your CRM (HubSpot, GoHighLevel, JobNimbus, or most others through Zapier or Make).
Who owns the conversations and lead data?
You do. We use it to run your assistant and nothing else. We don't sell it or share it.
Want to know what your ads are losing?
Send us your website. Within two business days you'll get a short screen recording and a written list of where paying visitors drop off. It's free and you don't need to get on a call.